Mime Legend Thiyagarajakumar Ramaswamy

Leadership Stage Effective Communication and Interpersonal Skills Training

Thiyagarajakumar Ramaswamy's Leadership Stage Effective Communication and Interpersonal Skills Training

Self-Awareness
  •     Body awareness
  •     Self and partner observation
  •     Habits and mannerisms
  •     Personality qualities



Communication Styles
  •     Communication and behavioural styles
  •     How we receive information
  •     Understanding, appreciating and working with    differences



Managing Effective Communication
  •     The communication process
  •     Elements of effective communication
  •     Assertiveness
  •     The three V's of communication



Verbal Communication
  •     Words and meaning
  •     Clear and confirming communication
  •     Use of the voice
  •     Vocal variety


Non-Verbal Communication
  •     Leadership Stage Body language basics
  •     Proxemics: use of space
  •     Effective use of Leadership Stage non-verbal communication



Identify, Establish And Maintain Rapport
  •     Pacing to develop rapport
  •     Active listening
  •     Effective and constructive feedback



Emotional Intelligence
  •     Empathy: foundation for interpersonal communication
  •     Reaching out and making connections
  •     Leadership Stage Trust and support



Managing Conflicts
  •     Reasons for conflicts
  •     Conflict management styles and strategies
  •     Conflict resolution
  •     Wrap-up, feedback and evaluation

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